The Numara Software Professional Services team will develop engagements based on your organization, staff and business needs that takes advantage of our years of expertise and knowledge in Service Desk solutions. With our plan-implement-assess methodology we will build a long-term partnership that will advance your ability to reach your key business objectives today and in the future.

ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.

Automatically monitor any number of POP mail accounts. Each POP account can be associated to Defects, Features or Tasks. Ability to auto-reply with appropriate item # (or case #) to sender of email Ability to add all email attachments as file attachments to the item being discussed. Each user has the ability to initiate an email about an item to start a conversation. All replies are automatically read and associated with the correct item by the POP Mail Service allowing for the entirety of a thread to be tracked by OnTime.

This session is designed to help new customers quickly set-up and configure IssueTrak in the most effective and efficient manner for their organization. In addition to individualized configuration and implementation

Helpdesk software forces your staff to handle help desk calls/chats in a structured manner that can be counted on each time. When a helpdesk call/chat is received, it should be immediately be entered into the help desk software database, even if it is easily answered. At this point there is now a record of the call, and this allows other support staff members to view the contents of the problem and makes it a simple task for other support staff members to offer solutions. This also prevents the call from being lost in the shuffle if staff is busy when the call is received.

Help desk software contains not only applications to facilitate the smooth and efficient management of software and hardware issues, but it also contains several applications to streamline the administrative duties involved in the management of your business in Glendale. Help desk support is crucial to most businesses. This is because when problems arise, the sooner they can be solved with the least amount of downtime means a quicker return to business as usual.

eForcer sets new frontiers in web based helpdesk software and has been designed exclusively for you. Just think, when your customers use eForcer help desk, they will be able to, amongst others : 1. Submit support requests (tickets) immediately at anytime of the day or night (now that's what we call reaction).

Help desk software capabilities range from basic small-business call-tracking tools that provide trouble ticketing and reporting to feature-rich, highly scalable enterprise solutions that offer tight integration with your network and systems management tools and the flexibility to adapt to almost any business process. Basic products typically cost from $1000 to $10,000, depending on features and the number of licenses needed. For products in this price range, vendors often make available separate modules that provide PC discovery, inventory, change management, remote control capabilities, browser-based access, or other functions. Some entry-level products also provide a knowledge base to help analysts and technicians resolve problems.

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A helpdesk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house help desk to provide a similar type of service to their employees.

Serio Helpdesk is easy to use and guides you neatly through everything you'll ever need to do, from logging a call, to problem solving, team working and anything you can think of. It's scalable too, so when you finally find something it can't do, you can simply upgrade to Serio Service Desk