NetSupport DNA Helpdesk v2.0 provides detailed recording and tracking of user help requests. With browser-based interface, software features ability to attach files to tickets, customizable fields, automatic assignment by priority, and time logging against tickets. Status reports such as total calls, status, and average resolution time are available. Software is available as standalone product or as component of NetSupport DNA asset management software.

Remedy secured its second win in the Best Business Applications category when Remedy Help Desk topped HP OpenView Service Desk, its closest competitor, by 40 votes. Reader Jim Messano told us, "When we were ready to purchase Help Desk software, we compared several products and chose Remedy. That was about 10 years ago. It is still in use by our Enterprise Service Desk."

SupportTrio allows you to easily track, manage, and respond accurately to your visitor's support queries. It eases your support load and provides better support management. The user and the visitor can track and update support tickets through a centralized location. Ticketing avoids the inherent confusion and pitfalls of email support. The ticket are archived and can be accessed at a later date.

LiveHelp, from Fujitsu Systems Business of America Inc., Santa Clara, Calif., is help desk remote control software for support organizations.

An efficient, effective help desk is a valuable business asset. The help desk software you choose to use is key to customer satisfaction, business or department reputation, overhead cost control and product or service lifespan. In fact, for many businesses, long-term success hinges on helpdesk service proficiency.

Trellis Software, Princeton, N.J., has introduced Corporate HelpDesk, a Lotus Notes-based help desk for MIS support departments. Corporate HelpDesk provides automated caller information, a unified repository of technical information with Lotus Notes views and a category search feature; optional user-generation and tracking of trouble tickets; and user-defined fields for E-mail notification, problem categories and response times.

IssueTrak is powerful enough to make a difference in any organization, yet simple and easy to use. • easily track, manage and report on IT requests • manage your assets, knowledge base articles and issue resolutions • create and run reports • streamline your service desk procedures • increase end user satisfaction

ZaZaChat knows that internet users care how information about them is used and shared. At ZaZaChat, we have created this privacy policy because we are concerned about protecting the privacy of the users of our hosted Help Desk Software service.

LiveTime provides enterprise-wide solutions for delivering ITIL best practice customer service and support. Based around open standards and the latest Web 2.0 technologies, our products deliver unparalleled ease of use. Access is available using any major web browser regardless of platform.

LBE HelpDesk Software is: Compatible with Windows Vista, XP, 2000, 2003, ME, 98 and 95 Easy to setup - no expensive consultant visit required. Simple to use -Your operators will require a minimum of training Accessible from anywhere - run as a windows or a web application. Powerful - small businesses, schools, colleges, hospitals, major international businesses Affordable - clear pricing, no secrets