Access an easy to use, comprehensive off-site helpdesk run by experts Ensure that end-users receive rapid responses to requests and problems Save time and money with a system designed to track and manage individual issues Reduce the pressure on in-house support departments by filtering end-user enquiries

Are you searching for a way to resolve your organization’s computer support problems? EDO can provide you with the computer support you need: The freedom to focus on your core business objectives. Give your employees and/or customers a professional computer support experience.

the running of the help desk is still of substantial importance even when it is outsourced, appropiate management structures and agreements must be firmly in place. This process is critical and must not be overlooked... there is no scope for short cuts. The outsourcing arrangement must be properly documented and controlled. The service should be strictly defined, and a formal service level agreement should be in place, with of course a legal contract. Equally, the operation must be planned carefully, with a formal transition plan. Full audit capibilities must also be available.

CompuCom Systems, Inc., (Nasdaq:CMPC), a leading digital infrastructure solutions provider, announced today that the Service & Support Professionals Association (SSPA) honored CompuCom with its third STAR Award in four years for exemplary customer service in the category of Outsource Support Provider. CompuCom was recognized for demonstrating high levels of ongoing customer satisfaction, outstanding service offerings, excellent customer relationship management, superior performance measurements, and effective staff retention programs. CompuCom credits this success to a tight client-focus when managing clients' IT operations.

In this technological age, the help desk is a company's first line of defense against computer and network outages. With prompt responses to inquiries and a high degree of quality service, the help desk an help a company win customers and become the employee's best friend. But this level and quality of support does not come cheap. In a climate where downsizing and budget squeezing are second nature, investigating the potential savings of outsourcing the help desk is natural.

BridgeTrak Suite delivers the features and benefits most requested by help desks, call centers, and technical support departments. Review the features found in the software or evaluate the software for yourself with our free comprehensive demo of BridgeTrak help desk software

ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff. The ITIL Ready Service Management Solution that comes ready for ITIL - Includes Incident Management, Problem Management, Change Management and CMDB. Ready for any enterprise that has implemented or is planning to implement effective and efficient best practices. Includes all features from Standard and Professional editions.

The ITIL Ready Service Management Solution that comes ready for ITIL - Includes Incident Management, Problem Management, Change Management and CMDB. Ready for any enterprise that has implemented or is planning to implement effective and efficient best practices. Includes all features from Standard and Professional editions. Features • ITIL Compatible • Comprehensive Help Desk and Asset Management • Ready-to-be-deployed solution, yet customizable • High Level of Automation • Integrated IT service Managment

Support professionals have been relying on BridgeTrak's time-saving, easy to use features for over 10 years! With an outstanding feature to price ratio and robust functionality, BridgeTrak is the solution of choice for small to medium businesses with or without a formal help desk.

This is a web based help desk software which has been on the market for 5 years now and it has been implemented in more than 700 companies worldwide. Feature-rich Incident management Knowledge Base Email integration Active Directory integration Service Level Management Reports Multiple languages support Clear user-friendly interface combined with above features helps you to set your online customer support fast and easy.