Please view our Resources page. You'll find information regarding WebCT, Microsoft Office, and other programs. Additionally, you can always contact the Student Help Desk or attend one of workshops.

The Student Help Desk provides assistance with various software applications, including WebCT, Microsoft Office, Pirates' Cove, Internet browsers, Windows and Mac OS, web development software, and virus protection programs.

The Student Help Desk mainly provides assistance with software questions. Student Technology Services does not assist students with non-AASU equipment. However, the Student Help Desk will provide general information or pointers if students have questions about hardware, usually directing students to an individual or entity that can assist them with their hardware questions.

A team of student employees staffs the Student Help Desk. They are all well-trained to provide assistance with WebCT, Microsoft Office, and other applications. The Student Technology Services Coordinators work closely with the Student Help Desk to ensure accurate and timely responses to students

The Help Desk is manned by student technicians whose job it is to answer telephone and give basic technical support over the phone.

The Help Desk and ResTECH both answer phone calls. Yet, the main difference between the two is ResTECH technicians travel to, and from the residents halls, while Help Desk remains at the labs. ResTECH is designed for students living on campus, and the Help Desk is designed for students living off campus.

Help Desk telephone tech support is available from 9 a.m. - 5 p.m., Monday - Friday, throughout the spring and fall semesters.

Yes, on level 1 next to the Help Desk. You will need to have a Unicard photocopy card, which can be purchased from all libraries at the Parkville campus, except Maths Sciences and Physics Research. The photocopier is supposed to be checked and verified to be operational once per day. If the photocopier is not working (needs toner or there is a paper jam) report this to the Help Desk, who will then contact the service technicians, and someone will come over to have a look.

According to the Gartner Group, the average number of contacts per customer will almost have doubled by 2004, rising to almost three calls per end user per month. Meta Group adds that at the same time, the duration of these calls is going to go up 15 percent each year. In recognition of these changes, the Gartner Group recently said that each analyst can no longer support 400 end users. Instead, the number is now more like 250, and this doesn't consider any major new system implementations, changes in operating systems or replacement of legacy systems.

At GHDSi, we work diligently to provide quality technical support services to your environment through ongoing Quality Assurance methodologies such as silent monitoring of the support calls by supervisory staff. We also review the trouble documentation for accuracy and timeliness of action. Service Levels are designed and agreed upon such as how quickly we will answer the phone, how quickly we can get a "live body" to the trouble site according to the Severity of the problem and the average percentage of calls we must resolve at first touch. Ongoing communications and knowledge sharing is key to the success of the support structure.