Pricing is on a per call basis and is determined using these three steps: 1. Monthly call volume 2. Hours of coverage 3. Services to be provided Your price per call declines as your monthly call volume increases. In other words, the higher the call volume commitment you can give to us, the lower the price per call. If you don't know your current monthly call volume we can help you determine your call volume using our Pilot Program.

Together, we need to determine your minimum monthly call volume. If you already know how many calls you take on a monthly basis, we can use that figure. If you are not sure, you can use the Pilot Program to determine your monthly call volume.

help desk pricing is a complex issue and certainly does not lend itself to a one-size-fits-all model. Organizations are required to review geographic location, hours of coverage, pricing method, service level, length of agreement, and scope of service before making a decision on outsourcing.

Evaluate all costs involved in running your own help desk. It is easy to overlook costs in an internal organization, so try to be as specific and realistic as possible. You will want to get to a monthly or annual estimate of total cost.