There has been much debate in the last few years over having to outsource help desk customer service jobs to countries like India. While this boost in jobs has been profitable to India, there are concerns that people who need help are not getting the answers that they need. There are several reasons for these doubts. Many companies have outsourced all types of outsource help desk positions which include jobs in the banking, electronics, credit card, and manufacturing industries. These are industries that rely on quality customer service in order to stay profitable. Unfortunately, because of language barriers, poor training, and political issues, many companies have realized that they may have made mistakes by exporting so many of these outsource help desk jobs.

Telemarketing services in India are criticized in part because they took away jobs that people in the United States needed. When people call asking for information or assistance, they may not feel they are getting the right advice or help because of an underlying frustration with the loss of jobs in the United States. Another issue is that those in India who now have these outsource help desk jobs were poorly trained to handle issues or they do not speak English well enough to be of much help. This is not to say that they cannot learn, but in an effort to save a lot of money, companies did not provide enough training so outsource help desk customer services centers in India could perform their jobs correctly.

Now some companies are going back to hiring those who live in the United States to handle outsource help desk customer service telemarketing because of too many complaints and lost profits. Call centers will remain open in other countries so customer service will be available to people in those countries. This may help improve customer relations and help people get the answers they need to questions they have.