Free version has a limit of 1 deparment and 1 staff. If you need more staff members to use helpdesk pilot and add more departments to it you must consider a commercial license.

Does switching from FREE to the licensed version require a total new install

What languages do you support currently? We currently support English, German, Dutch and Russian. We are working towards adding support for more languages. If you don't find one, just ask.

Will helpdesk pilot run on my server? Yes! Helpdesk Pilot is based on open source technologies that are truly cross platform. So no matter whether you are on Windows, Linux, FreeBSD, Unix or any other OS that runs a webserver you can have Helpdesk Pilot running for you. If you need more exact specifications, here is what is ideally required

The best way to contact the help desk is through this Website. First, check this FAQ. If your question is not answered here, submit a request for service at our request page. The second preferred method of contacting the help desk is by sending an email to helpdesk@optics.arizona.edu. Sending an email directly to a Technology Group Member is not recommended. As our internal assignments and tasks change, you may not be addressing your problem to the correct person. By sending your problem to the helpdesk address we can route your issue to the proper person. This saves you delays in getting your problem resolved.

Yes. However, while several states allow retailers to include expiration dates and charge service fees as long as they are conspicuously disclosed to the consumer, other states have enacted laws that prohibit these practices.

Jerry asked, "We're using Altiris Helpdesk at our company and are wondering if there are any knowledgebases (with both questions *and* answers) available for import? We could probably cut down on helpdesk calls and desk-side visits if our users had a few more of the frequently-asked-questions at their fingertips. Thanks!"

Is there a way to add an extra text box on the client page where they have to fill in their cost center in case of purchasing assets? Can the cost center come from notification server or do they have to fill in manually? Can it be saved somewhere so that workers see it in their console? Thanks in advance

We are getting ready to rollout the Altiris Help Desk Solution and wanted to remove the option for the users to search the knowledge base because we don't have one in place yet. Do you know how I can deactivate this feature? I also wanted to know if anyone knows how to remove the option for the user to select the second dropdown menu for the categories. For instance, we want the user to be able to select the first category which is between IT or Facilities. From that point on, we want to be able to select the categories depending on what their request is. Where can I remove their option to view or select the second, third, and forth dropdowns?

Austinn wrote: "How do I delete a worker in the HelpDesk Worker Console? There are a couple of dummy accounts created, and I can't seem to get rid of them!"