The Numara Software Professional Services team has developed a broad array of packaged offerings based on our years of experience and thousands of engagements for customers of all sizes with needs ranging from simple to complex.

The Numara Software Professional Services team will develop engagements based on your organization, staff and business needs that takes advantage of our years of expertise and knowledge in Service Desk solutions. With our plan-implement-assess methodology we will build a long-term partnership that will advance your ability to reach your key business objectives today and in the future.

ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.

Automatically monitor any number of POP mail accounts. Each POP account can be associated to Defects, Features or Tasks. Ability to auto-reply with appropriate item # (or case #) to sender of email Ability to add all email attachments as file attachments to the item being discussed. Each user has the ability to initiate an email about an item to start a conversation. All replies are automatically read and associated with the correct item by the POP Mail Service allowing for the entirety of a thread to be tracked by OnTime.

This session is designed to help new customers quickly set-up and configure IssueTrak in the most effective and efficient manner for their organization. In addition to individualized configuration and implementation

Help desk software capabilities range from basic small-business call-tracking tools that provide trouble ticketing and reporting to feature-rich, highly scalable enterprise solutions that offer tight integration with your network and systems management tools and the flexibility to adapt to almost any business process. Basic products typically cost from $1000 to $10,000, depending on features and the number of licenses needed. For products in this price range, vendors often make available separate modules that provide PC discovery, inventory, change management, remote control capabilities, browser-based access, or other functions. Some entry-level products also provide a knowledge base to help analysts and technicians resolve problems.

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A helpdesk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house help desk to provide a similar type of service to their employees.

Serio Helpdesk is easy to use and guides you neatly through everything you'll ever need to do, from logging a call, to problem solving, team working and anything you can think of. It's scalable too, so when you finally find something it can't do, you can simply upgrade to Serio Service Desk

If you are only interested in internal help desk, you should use software especially designed for that purpose. Such software will often register users, so that administrators can view their details. It might also install software on end users' computers, enabling them to easily submit service requests.

How do you follow-up on employee issues? Are you doing everything possible to ensure your employee downtime is minimized? Can you be sure? Do you have the reports to back-up your argument? Do your help desk staff have all the information they need so they can respond to support requests accordingly?